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Our Team & Process

Please take a moment to learn more about Dental Claims Cleanup team and process!

A Message to My Colleagues:

We take your worries AWAY!

Dental Claims Cleanup, a dental billing company, that provides results with dental billing and is owned by a Dentist who understands your struggles.

All of our dental billing company systems and protocols have worked for our successful offices for years. Now the same systems can benefit my colleagues. 

We are a complete dental billing service eliminating your dental billing problems. Our team will take your accounts receivable and move them directly into your bank account! Your team does not have the time during a busy day to chase insurances and patients for payments. The other fact is that accounts receivable need to be worked consistently. Most dental practices do not have the manpower to stay on top of the ever-rising accounts receivable. This in turn leaves you unpaid. There are many reasons why accounts receivable gets out of control. Here are just a few: patient insurance billing setup is incorrect; employees do not understand insurance setup; no supporting documentation submitted; patient's demographics are incorrect; employees' lack of time or motivation; uncollected co-pays at the time of service; insurance companies communicating that they did not receive claims; and an unsupervised financial department. Since the employees fix their own mistakes, when claims are inaccurate, or patients' balances were uncollected at the time of service, the Dentists owner is unaware of the true problem of why there is decreased cash flow.  Unless you dive in deep and research the claims and audit the balances you may never know why the accounts receivable is ever rising.

That's where we come in. For a monthly service fee, we log into your practice management system and accurately bill insurance and patients for procedures performed daily. We also take over remotely your unresolved, aging accounts. As we work on your accounts, problems become transparent. We evaluate and diagnose what the problems are, and as we resolve your accounts receivables, we suggest, train, and implement systems to improve your financial department and your financial situation. 

We are different than any other dental billing company, dental billing service, or dental consulting group. We fix your dental billing and coach you and your team on how to be better at daily tasks that affect dental billing.  Our weekly reporting tells you exactly what we have accomplished and where you are with your individual situation. We have Dentists on the team to review the claims, aid in drafting narratives and appeals, meet with peer-to-peer claim examiners and advise on clinical situations and billing. The medical community has been using outsourced medical billing companies for years. Now, it's available for Dentists.

Call today to find out more about our service and set up a practice analysis so we can identify your struggles. Schedule an appointment to discuss your needs.

Dr. Dorothy Kassab


Dental Claims Cleanup

National Dental Billing Company

Dr. Dorothy Kassab, CEO and Founder of DCC, has been in dental practice since 2000. She graduated from Buffalo Dental School and is the owner of Smile Solutions in Canastota, NY and recently sold Grant Blvd Dental in Syracuse, NY. Prior to her position in dentistry, she worked in the corporate world, as well as, in medical billing. Over the years, we have locally helped Dr. Kassab's friends and colleagues with their practice management and billing problems. In 2015, we were recruited to work on a national level, so Dental Claims Cleanup emerged as a national dental billing business with remote capability. Remote access allowed us to contract the most skilled manpower and help clients nationwide. As we work with dental offices, it has become apparent that dental billing should be an outsourced service. The medical billing has been outsourced by physicians for years. The fact remains that chasing after insurances and patients for money is a full-time, mundane job, and virtually impossible to perform accurately and efficiently between patient care and constant interruptions. Not many dental offices can afford to have a dedicated person doing this job. We take pride in sharing our expertise with our clients and, in many cases, save their practices. Our clients include: retiring dentists, who are getting ready for sale of their practice and need to improve their accounting numbers; new buyers of dental practices that acquired a high accounts receivable; dentists that have personnel on leave that normally handle their accounts receivable and insurance billing; offices that somehow fell behind in their unresolved insurance claims and need some help with claims cleanup (therefore the name of our company); dentists having a difficult time finding skilled dental billers who need that service outsourced. Whatever the reason, we are dedicated to providing you with results and will exceed your expectations!

Book a New Client Conference Call

Book an appointment with Dental Claims Cleanup using SetMore

or call 800-652-3431 to schedule with our new client concierge

Outsourcing Dental Billing Team

Dr. Dorothy Kassab

Chief Executive Officer

Brooke Carroll

Chief of Operations

Allyson Malbouf

Director of Operations

Paula Sarcone

Director of Service Development

Jenna Poplowski

Executive Assistant

Pamela Hand

Medical Billing Director

Kevin Wilson

Data Analyst

Our Process

We keep your Cashflow HIGH & Accounts Receivable LOW


We will first set up a phone consultation meeting. In this meeting, you will provide us with your problem list, your priorities, and your accounts receivable report breakdown. We want to know what your struggles are and be able to help your office. It is very helpful to have team members input prior to this meeting. Sit down with them and ask what their struggles are and if there is anything that they feel needs attention first.

Practice Analysis:

If you do not know what services you need or if you want us to evaluate your billing and the performance of your team, we will begin your case, by signing you up for a practice analysis ($450). We will take one week to research your case, and then will have a follow-up meeting, where we will provide you with a spreadsheet of our research. We will then finalize a plan that fits your needs and provide you with a quote.


To work on your accounts, our account specialists have access to your system during working hours with a designated computer station. If you want us to enter all your mailed insurance and patient checks, EOBs are scanned daily for your team to be ready for input into your dental software. Checks go to your office and you deposit them. We communicate daily via email to update your team as to what needs to be deposited. Our account specialists remotely tap into your dental software and enter the data. We generate statements right out of your system. Within 24 hours of treatment, e-claims are reviewed, narratives submitted, and NEA attachments drafted for faster claim approval before they are sent out. Daily, dedicated DCC account specialists work accounts aging over 30 days, right out of your system. We research unresolved claims, then call insurances to see the status. We will research patient balances, then contact the patient first. If we are not successful, we send a paper statement via mail. Any errors that we find along the way, are immediately corrected. These errors could include patient information, insurance setup, dental coding, supporting documentation etc. We try to utilize texting and emailing first, then phone calls second, since these methods of communications result in quicker responses from our patients. New Patient Account setup is verified prior to sending an insurance claim. If you contract the collection process, we work with our independent partner to oversee the collection or small claims court. Weekly, we will notify you of problem aging accounts and await your decision for resolution (i.e. collection agency, small claims court, write-off, grievance letter to patient, patient dismissal or however you direct us).


We e-mail you bi-weekly reports of your accounts receivable.

Bi-Weekly 15-30 Minute Conference Calls:

We will conduct bi-weekly conference calls to communicate our progress and to tell you if any errors continue to occur. You will receive an update of new problems we are encountering and improvements you are making. We try to identify where the errors are coming from and provide you with guidance for correction of the problems. Any concerns are discussed. As we plug the hole during our cleanup, it's important that we also stop new errors going forward. This is why we are different from other companies. We try to correct your problem from both ends-past errors and train to prevent future errors.

Requirements for Service:

dedicated computer with 3.2 Ghz speed

digital charts and x-rays

electronic claims service and NEA attachment service


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What Sets Us Apart?

Expertise & COMPLETE Dental Billing Services

Our account specialists are highly qualified individuals that have been strategically hired or contracted for their skill to ensure results, efficiency, and productivity. They come with years of experience. We only hire account specialists with at least two years of experience. We provide you with a dedicated account specialist to your office who has highest expertise in the dental billing field and works with the support of many other account specialists at Dental Claims Cleanup.

We are unlike other services that use entry level data technicians that may not understand dental terminology, coding, or insurance plan clauses. We have three full-time dentists on staff that provide clinical advice, coding suggestions, claim examination, and narrative support. The account specialists often work together on strategies to improve client's accounts and it is this effort that produces optimal results. We provide a complete line of services in the dental billing field and are not limited only to benefits verification or EOB breakdown like other services. Our services are designed to provide your office with a virtual employee that handles ALL your dental billing needs or you can hire us to do something specific, but you will still benefit from the support in all other areas as needed.

Highly Supervised Employees

& Skilled Independent Contractors

Our account specialists are employees of Dental Claims Cleanup or carefully selected Independent Contractors who's work is reviewed by Dental Claims Cleanup supervisors. They perform with highest competency. 

We do not outsource or subcontract oversees. Our account specialists all follow the highest standards and protocols set forth by Dental Claims Cleanup. These systems were carefully established based on years of experience running several successful dental offices, various dental consulting systems implementations, and methods proven to produce results in keeping cash flow HIGH & accounts receivable LOW. Strategies are in place to ensure insurance claims approval and fast payments to our clients.

Productivity, Reporting, and Supervision

Internally, our account specialists have set forth goals based on years of statistics benchmarks. All statistics are reviewed internally weekly and with the clients to demonstrate success and productivity. We compare statistics across similar office operations to make sure that there is constant progress and goals are met.

We guarantee results to bring your unresolved dental claims & patient balances down to $5,000 range for every $80,000 of monthly production. We strive to do this in no more than 6 months to bring your accounts down to a manageable level and put the money you earned in your bank account.

Charging Flat Fee vs % of Collections

Dentist think that paying a company based on a % of collections is a motivator to perform. Our philosophy is to perform for our clients with best results or they will fire us the next month. our contract runs month to month. Internally, we have baseline productivity goals that the team strives for. Most other billing companies have been charging based on % of collections.

Recently, Medicaid has determined that charging a % of collections falls under the unethical fee splitting laws. In February 2017, Medicaid has sent letters to providers requesting refunds for money paid to billing companies, based on fee splitting which is against the law. They are charging 9% interest on that money. Since Medicaid sets the precedent for other insurance carriers, it is most likely that other insurance companies will follow this suit and make millions in refunds. 

Our clients are safe.