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|Posted on October 17, 2015 at 9:50 PM|
Based on "The 4 Disciplines of Execution by Chris McChesney & Sean Covey"
Gives you a guide how to achieve a goal successfully with results in the office and track results. Take this example: if you want to decrease no shows in the office
1. focus: widely important goal must be set (decrease no shows)
2. leverage (find out 2 to 3 things that effect people showing up to their appointments) for example value of the procedure, time availability by the patient, price and affordability, fear of dentistry are all leverages that effect people showing up for the appointment. effecting any one of those will result in a person showing up or not. meaning if the person values the procedure he will show up if he does not he will not. So spending more time on education and taking/showing intra-oral picture on every patient while treatment planning should leverage that the patient will value the procedure and show up. Effecting the price...making procedure affordable by proposing care credit, 5% discount for prepayment of procedure can leverage if the person will show up or not. etc. Then you systematically tell the team to educate, propose payment options, etc.
3. engagement (meet every week to discuss progress and keep team motivation and focus on the project)
4. accountability (set up a tracking system visible to everyone to keep score on progress and success or failure). you track how many people you offered payment options and educated with intra-oral picture on the procedure and they actually showed up. The more systematic you are the more successful you should be. You can build a whole incentive program and set goals from there.
This applies to anything you want to change successfully int he office. Love that book.
Categories: practice management