Operations Support Team
Dr. Dorothy Kassab, President and Founder of DCC, has been in dental practice since 2000. She graduated from Buffalo Dental School and is the owner of Smile Solutions in Canastota, NY and Grant Blvd Dental in Syracuse, NY. Mrs. Susan Marvin, VP and Senior Account Executive of DCC has been a manager of the dental practices and in dental billing since 2002. Prior to her position in dentistry, she worked in the corporate world, as well as, in medical billing. Over the years, we have locally helped Dr. Kassab's friends and colleagues with their practice management and billing problems. Last year, we were recruited to work on a national level, so we set-up our dental billing business with remote capability. This allowed us to offer our services nationally. As we work with dental offices, it has become apparent that dental billing should be an outsourced service. The medical billing has been outsourced by medical offices for years. The fact remains that chasing after insurances and patients for money is a full-time, mundane job, and virtually impossible to perform accurately and efficiently between patient care and constant interruptions. Not many dental offices can afford to have a dedicated person doing this job. We take pride in sharing our expertise with our clients and in many cases save their practices. Our clients include: retiring dentists, who are getting ready for sale of their practice and need to improve their accounting numbers; new buyers of dental practices that acquired a high accounts receivable; dentists that have personnel on leave that normally handle their accounts receivable and insurance billing; offices that somehow fell behind in their unresolved insurance claims and need some help with claims cleanup (therefore the name of our company); dentists having a difficult time finding skilled dental billers who need that service outsourced. Whatever the reason, we guarantee results and will exceed your expectations!